Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Use our CRM services
• Contact our support team
• Subscribe to our newsletter
• Fill out forms on our website

This information may include:

• Name, email address, and contact information
• Company name and business information
• Payment and billing information
• Customer data you input into the CRM
• Communications with our support team

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Usage patterns and preferences

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our CRM services
• To process your transactions and manage billing
• To send administrative information and updates
• To respond to your inquiries and provide support
• To improve our platform and develop new features
• To monitor usage and detect technical issues
• To send marketing communications (with your consent)
• To comply with legal obligations

3. Data Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud hosting services
• Email delivery services
• Analytics and performance monitoring
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encryption for sensitive data at rest
• Regular security audits and penetration testing
• Access controls and authentication measures
• Regular backups and disaster recovery procedures
• Employee training on data protection

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@growpath.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze platform usage and performance
• Provide personalized features
• Deliver targeted advertising (with consent)

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. GDPR Compliance

For users in the European Economic Area (EEA):

• We process data based on consent, contract, or legitimate interest
• You have the right to lodge a complaint with a supervisory authority
• We have appointed a Data Protection Officer (DPO)
• We conduct Data Protection Impact Assessments (DPIAs)

13. California Privacy Rights

California residents have additional rights under CCPA:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Opt-out of the sale of personal information
• Access and delete personal information
• Non-discrimination for exercising privacy rights

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices: